Frequently Asked Questions

General Questions

Which platforms does BotGem support?

BotGem is available on iOS, macOS, Android, and Windows, allowing you to use it on virtually any device.

Is BotGem free to use?

BotGem offers both free and Pro versions:

• Free Version: Access to basic features with standard functionality
• Pro Version: One-time payment that unlocks all advanced features

Note that regardless of which version you use, you may still need to pay for API usage to third-party AI providers like OpenAI or Anthropic.

AI Providers and Models

Which AI providers does BotGem support?

BotGem offers extensive compatibility with a wide range of AI service providers, giving you access to the most powerful AI models available today:

• OpenAI (GPT series models)
• Anthropic (Claude series models)
• Google (Gemini series models)
• Groq
• Deepseek
• Volcengine
• Local models via Ollama
• All services compatible with OpenAI API

Do I need to have my own API keys?

Yes, to use most AI providers, you'll need to obtain your own API keys from the respective services. BotGem does not provide API keys. See our Service Providers section for guides on how to obtain API keys.

Usage and Features

What is Extended Thinking Mode for Claude?

Extended Thinking Mode is a special feature for Anthropic's Claude models that enhances its reasoning capabilities for complex tasks. It allocates a portion of the token budget specifically for the model's internal thinking process. See our Claude Extended Thinking Mode Guide for more information.

Does BotGem support voice conversations?

Yes, BotGem supports real-time voice conversations using OpenAI's realtime API, allowing for natural, interactive voice interactions with AI assistants.

Privacy and Security

Is my data secure when using BotGem?

BotGem takes data security seriously. We do not store any of your conversation data on our servers. All your data remains on your device. When using local models with Ollama, your data never even leaves your device to reach external AI providers.

Does BotGem share my prompts or conversations with third parties?

BotGem does not share your prompts or conversations with third parties. However, when you use external AI providers (like OpenAI or Anthropic), your prompts are sent to their servers and are subject to their privacy policies.

Can I delete my conversation history?

Yes, you can delete individual conversations or clear your entire conversation history from the settings menu.

Billing and Subscription

How does billing work for API usage?

API usage is billed directly by the AI providers (OpenAI, Anthropic, etc.) based on their pricing models. BotGem does not charge for API usage but provides a convenient interface to access these services.

How do I manage my Pro purchase?

After purchasing the Pro version, it will be automatically activated on your device. For mobile versions, your purchase is linked to your app store account.

Is the Pro version a recurring payment?

No, the Pro version is a one-time purchase, not a subscription. Once you buy it, you own it permanently with no recurring fees.

Troubleshooting

Why am I getting an "API Key Invalid" error?

This error typically occurs when:

• Your API key is entered incorrectly
• Your API key has expired
• Your API key has insufficient credits
• The API service is experiencing issues

Verify your API key in the provider's dashboard and ensure you have sufficient credits.

How do I report a bug or request a feature?

You can report bugs or request features by joining our Telegram community or by contacting our support team at [email protected].